Order & Refund Policy

Welcome to waxouse.id, your trusted destination for high-quality car care products. We appreciate your business and want to ensure your satisfaction with every purchase. Our Refund Policy is designed to be fair and transparent, outlining the terms and conditions under which you can request a refund for the car care products you’ve purchased from our website.

1. Refund Eligibility

To be eligible for a refund, please ensure that you meet the following conditions:

– **Defective or Damaged Products:** If you receive a defective or damaged product, please contact our customer support team within 14 days of receiving the item. We will initiate a return process for the damaged product and offer you a full refund or a replacement, whichever you prefer.

– **Incorrect Products:** If you receive the wrong product, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you or offer a full refund upon return of the incorrect item.

2. Refund Process

To request a refund, please follow these steps:

– Contact Customer Support: Reach out to our customer support team via email at [[email protected]](mailto:[email protected]) or through our website’s contact form. Provide your order number, a description of the issue, and any relevant photos or videos if applicable.

– Return the Product: If instructed by our customer support team to return the product, please pack the item securely and ship it to the address provided by our team. You will be responsible for the return shipping costs, unless the return is due to our error.

– Refund Processing: Once we receive the returned product and confirm its eligibility for a refund, we will process the refund within **[number of days]** days. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

Certain items are non-refundable, including:

– Used Products: Products that have been used or opened are not eligible for a refund unless they are defective.
– Customized Products: Products that have been customized or personalized according to your specifications are non-refundable.

4. Changes and Cancellations

– Order Changes: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed or shipped.
– Cancellation Fees: If you cancel an order after it has been processed but before it has been shipped, a cancellation fee may apply.

5. Quality Assurance

At waxouse.id, we take pride in the quality of our products. All our car care items undergo stringent quality checks before they are shipped to our customers. If you have concerns about the quality of a product, please contact us immediately, and we will address the issue promptly.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at [[email protected]](mailto:[email protected]). Our customer support team is available to assist you with any concerns or inquiries you may have.

7. Policy Revisions

We reserve the right to modify, revise, or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes.


At waxouse.id, your satisfaction is our priority. We strive to provide you with top-notch car care products and excellent customer service. If you encounter any issues with your purchase, please do not hesitate to contact us. Thank you for choosing waxouse.id for your car care needs. We appreciate your trust and look forward to serving you again in the future.

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