1. Shipping Policy

Welcome to waxouse.id! We understand that a satisfying online shopping experience goes beyond the quality of products—it also relies on the ease and reliability of the delivery process. That’s why we are committed to providing fast, secure, and transparent shipping services.

This delivery information page is designed to give you a clear understanding of our shipping process, from order processing to the moment your purchase arrives at your doorstep. By partnering with trusted logistics providers and maintaining high packaging standards, we ensure that every order reaches you in perfect condition.

We also offer a range of flexible shipping options to cater to your needs, whether you prefer standard or expedited delivery. This page contains everything you need to know about our shipping policy, including estimated delivery times, costs, and tracking details.

• Delivery Coverage
  We deliver to all regions across Indonesia. For international shipping requests, please contact our customer service team.
• Shipping Partners
  Orders are shipped using trusted courier partners such as JNE, J&T, TIKI, SiCepat, or other available services depending on your location.
• Delivery Time
  – Jabodetabek Area: 1–3 business days.
  – Outside Jabodetabek: 3–7 business days.
  – International Deliveries: Based on the estimated time provided by our shipping partner.

Note: Delivery times may vary depending on your location and circumstances such as national holidays.

2. Shipping Charges

• Shipping fees are calculated based on your location, the weight, and dimensions of your order.
• The total shipping cost will be displayed during checkout.
• Free shipping promotions are available for select purchases. Please check our Promotions page for current offers.

3. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• You will receive an email or notification containing your shipping details and tracking number once your order has been shipped.

4. Tracking Your Order

After your order is shipped, you can track its progress through:

• Your account page on our website.
• The courier partner’s tracking system using the tracking number provided.

5. Return and Refund Policy

If the product you receive is damaged or incorrect, you are entitled to request a return or refund.

• Visit our Return & Refund Policy page for complete details.
• Claims must be submitted within 7 business days of receiving your order.

6. Customer Support

For any delivery-related questions, please contact us through:

• Email: [email protected]
• Phone/WhatsApp: +62-0815-8760-001
• Operating Hours: Monday–Friday, 9:00 AM–5:00 PM (WIB).